Brew Ninja is a rapidly growing tech startup servicing the beer industry, with a new-to-market software product for brewery management. Our product helps breweries run their business more efficiently to ensure that the Craft Brewery Boom continues to grow.
To help with the influx of new customers, we are looking for someone with strong problem solving skills to guide our new and existing customers through any support issues.
Those with an Office Administrator skillset, but looking for a new experience. If you have been successful in such a role before, you will be successful in this role. This may be the change of pace you are looking for!
You will be working with customers to ensure their experience with our product is positive. Your day to day will include answering support emails, chats, and assisting in education and onboarding. You will advocate on behalf of the customer to internal teams so that we are supporting their needs.
What You’ll Do
Work with new customers to help them organize and enter their data into their Brew Ninja account
Train customers on how to perform day-to-day tasks in Brew Ninja
Check-in with customers to ensure their experience with our software is frustration-free
Provide advice on how their brewery can get the maximum benefit from our product
Being the main point of contact between Brew Ninja and the customer
Represent the voice of the customer to provide Brew Ninja with the insight required to develop a product that satisfies customer needs. If we aren’t supporting you or your customer, you can let us have it. 😊
What We Are Looking For
1-3 years experience in an office setting
Accounting knowledge is a plus but not required
Industry knowledge is a plus but not required
High school diploma
Can-do positive attitude 😀
Strong communication skills (verbal and written)
An innate desire to refine and improve processes
Be willing to learn new things
Empathetic; a desire to help our customers reach their goals
Attention to detail and to work independently
Fluency in French is an asset, but not required.
Your role will be a key to the success of our company, and we will ensure you have the tools and support to be successful in it. The position will require you to learn the Brew Ninja product and become familiar with the brewing process, and the administration of a brewery. Don’t worry; Brew Ninja will supply ample support and training for you to become familiar with all of these.
Competitive with that of an office administrator, plus an upside; because your success will be incentivized, you will have the opportunity to significantly exceed the standard rate of pay.
If you are ready for this challenge, email your CV to jobs at brewninja.net and mention Customer Success Manager.